Let’s be honest, Baxter is off the beaten path. We know it is not an “ideal” location for some of our customers, however, being centrally located, we can be anywhere within three hours. It is also the birthplace of our founder and we take pride in taking care of our community.
Why not open more locations? We have had many requests to have alternate locations opened, around the state, with the opportunity to better service our customer.
There are three questions through which KELTEK filters decisions:
Does it serve the customer?
Does it maintain quality?
Is it fiscally responsible?
If the answer to any of these questions is no, we don’t move forward. Although the thought of a new facility or multiple locations is enticing, we feel this would ultimately have a negative effect on our customers. With new facilities comes more cost with the facility itself, cost of hiring additional employees, additional training and potential for a variation in the quality service we provide. What this translates to is higher cost for all services (installation, upgrades, deployments, etc.). As we all know, the industry changes drastically in short order, with new product and technology continually being released. KELTEK has always been committed to providing the “expert” technicians and installers in the public safety space. That investment carries a cost. We continually strive to be fair with all labor and services pricing and would not want to put an undue burden on our customers to pay for something we don’t feel would give benefit for the higher prices.