Should you find a workmanship issue in the life of the installation, KELTEK will send someone to your location, within 24 hours, to fix the issue at no cost to you.
If a product failure occurs within 45 days of your KELTEK installation, all fees associated with handling the warranty process will be waived.*
PRODUCT FAILURE AFTER 45-DAY GUARANTEE :
NOTE: The below items only cover new product sold by KELTEK. Reused or customer provided product is not covered.
• Product is in-warranty:
- At KELTEK: No service rates will be assessed for replacement and scheduled re-installation.
- At your location: Standard service rates apply (see service rate tab).
• Product is out-of-warranty:
- At KELTEK:Standard service rates apply (see service rate tab). Charges billed by manufacturer for the repair will be assessed upon repair completion.
- At your location: Standard service rates apply (see service rate tab), mileage and any charges billed by manufacturer for the repair upon completion.
* If the product is out of warranty but able to be repaired by vendor, you will have the choice of repairing the product and keeping as a spare ( the repaired product will be shipped to you ) or discarding product.
Upon any service request, a technician will offer the following options:
Time & Materials Rate: $103.50/hr
• Minimum of 30 minutes, billed in 15-minute increments there after until resolution • Travel not included / billed additional if on-site service is requested • T&M authorization required each event / vehicle • If Applicable, Device Licensing must be current or in progress to receive service
If service request falls outside of our normal hours (M-F 8-5), you will be charged $232.88 for the initial service all which included the first hour of service. See above for 'Prolonged Service Rates' for additional rates. Note: Travel charges not included.
Our mileage rates are based on round trip from our headquarters in Baxter to your location at a rate of $.39 per mile as well as Travel Downtime of $51.75/hour.
Let’s be honest, Baxter is off the beaten path. We know it is not an “ideal” location for some of our customers, however, being centrally located, we can be anywhere within three hours. It is also the birthplace of our founder and we take pride in taking care of our community.
Why not open more locations? We have had many requests to have alternate locations opened, around the state, with the opportunity to better service our customer.
There are three questions through which KELTEK filters decisions:
Does it serve the customer?
Does it maintain quality?
Is it fiscally responsible?
If the answer to any of these questions is no, we don’t move forward. Although the thought of a new facility or multiple locations is enticing, we feel this would ultimately have a negative effect on our customers. With new facilities comes more cost with the facility itself, cost of hiring additional employees, additional training and potential for a variation in the quality service we provide. What this translates to is higher cost for all services (installation, upgrades, deployments, etc.). As we all know, the industry changes drastically in short order, with new product and technology continually being released. KELTEK has always been committed to providing the “expert” technicians and installers in the public safety space. That investment carries a cost. We continually strive to be fair with all labor and services pricing and would not want to put an undue burden on our customers to pay for something we don’t feel would give benefit for the higher prices.
1.) Complete the Service Request Form to the right.
2.) Click submit and a KELTEK service representative will confirm your service request within 4 hours.
Include the following:
Type of Equipment: -Vehicle Number -Last 8 of VIN -Interview room number -Server Name - BWC Serial number
Anticipated Urgency: -Item not functioning -Experiencing performance issue - Interested in upgrade - Interested in training