Return Material Authorization Policy

Each product must have been purchase from Keltek, Inc. to qualify for this return service.

All Material returned must be accompanied by a return material authorization number (RMA).

To request RMA approval, please contact Keltek, Inc. by phone at 641.227.2222 (extension 2071) or email at sales@keltekinc.com.

All returns are subject to preapproval and are NOT an authorization of credit.

Please be prepared to provide the following documentation for preapproval:

  • Proof of Purchase.
  • Original Purchase Order Number.
  • Product Model Number and Description of Product.
  • Serial Number.
  • In the original packaging from the manufacturer/not installed.
  • Quantity that you are requesting authorization for.
  • Reason for return request. Include as much detail as possible.


  • All returns must clearly identify the Return Material Authorization Number (RMA) on the outside of the package. Included with the parts being returned should be all RMA documentation.
  • Keltek will refuse any return of items that do not meet the above-mentioned requirements.
  • Keltek is not responsible for lost or damaged parcels.
  • All Return Material Authorization materials must be sent via traceable means.


  • Returns due to customer error/change/convenience may be subject to a restocking fee which will be a min. 25% or based on vendor restocking fee. The customer is responsible for paying for shipping to return these items to KELTEK.
  • Product that cannot be resold in current packaging once received could be returned to the customer.
  • Credit will only be issued for material determined to be defective or covered under our vendor's standard warranty policy after a full inspection for all returned material. Modifications made to the product will void any warranty.
  • Material must be returned to Keltek within 90 days.
  • RMA numbers will be valid for 90 days after the date of issue.
  • Material that has been processed or converted by the customer will not be authorized for return unless approved by a Keltek representative.
  • No deductions can be taken prior to issuance of credit.
  • Special order items may not qualify for return, refund, or credit.

Questions? Contact Keltek, Inc. by phone at 641.227.2222 (extension 2071) or email at sales@keltekinc.com.