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Current Openings

$2000 Sign-On Bonus! Help protect those that protect us! Are you looking for an exciting opportunity that makes a difference?  Do you have strong work ethic and a passion for technology?

KELTEK has an immediate opportunity for a full-time Technical Support Specialist

As our next Technical Support Specialist, you will be responsible for responding to and ensuring the resolution of technical service issues to ensure customer satisfaction. You will play a critical role in increasing issue-free deployments and increase the department's first-time fix rate.  

Job Responsibilities include, but are not limited to:

  • Serves as subject matter expert for all technology products including, but not limited to, mobile computing solutions, being offered by Keltek
  • Functions as customer-facing deployment manager, including resolving any issues prohibiting project completion
  • Acts as primary contact for technical service tickets
  • Takes ownership of customer issues reported and sees problems through to resolution
  • Responsible for researching, diagnosing, troubleshooting and identifying solutions to resolve system and network issues both remotely and onsite
  • Follows standard procedures for proper escalation of unresolved issues to the appropriate resource
  • Ensures all customer technical issues are properly documented

Click the link below to learn more and apply now!

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